Terms of Service

AGREEMENT TO TERMS

These Terms of Service ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you" or "Customer"), and OneIndex AI, Inc., doing business as OneIndex.ai ("OneIndex," "we," "us," or "our"), concerning your access to and use of the platform and services available at https://oneindex.ai/ and any related applications, APIs, or interfaces (collectively, the "Service"). By accessing or using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms. IF YOU DO NOT AGREE WITH THESE TERMS, YOU ARE PROHIBITED FROM USING THE SERVICE AND MUST DISCONTINUE USE IMMEDIATELY.

These Terms apply to all users of the Service, including representatives of businesses, organizations, and other entities that have registered for an account. If you are accepting these Terms on behalf of an entity, you represent that you have the authority to bind that entity to these Terms, and "you" shall refer to that entity.

We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last Updated" date above or by notifying registered account holders via email. Your continued use of the Service following such notice constitutes acceptance of the revised Terms.

DESCRIPTION OF SERVICE

OneIndex.ai provides an AI-powered B2B SaaS platform (the "Platform") that enables businesses to upload, process, analyze, and manage contracts and other legal or business documents. The Platform uses artificial intelligence and machine learning to extract, structure, and visualize contract data, including key dates, obligations, counterparties, clauses, and other terms, and presents that information through interactive dashboards and reporting tools.

AI-generated content produced by the Service, including clause summaries, key date extraction, risk flags, classifications, recommendations, and dashboard visualizations, is referred to in these Terms as "Outputs."

The specific features and functionality available to you will depend on the subscription plan or order form agreed to between you and OneIndex. We reserve the right to add, modify, or discontinue features of the Service at any time, subject to any obligations in your applicable order form or enterprise agreement.

ELIGIBILITY AND ACCOUNT REGISTRATION

The Service is intended solely for use by businesses and professionals. By using the Service, you represent and warrant that:

• You are at least 18 years of age and have the legal capacity to enter into binding agreements;
• You are using the Service on behalf of a lawfully organized business entity, or as an authorized individual professional;
• All registration information you provide is accurate, current, and complete, and you will keep it updated;
• You will maintain the confidentiality of your account credentials and are responsible for all activity under your account;
• Your use of the Service does not violate any applicable law, regulation, or contractual obligation.

You agree to notify us promptly at team@oneindex.ai if you become aware of any unauthorized use of your account or any other security breach.

CUSTOMER DATA AND DOCUMENTS

Ownership

"Customer Data" means all contracts, documents, text, data, and other content that you upload, submit, or otherwise make available to the Platform. You retain all right, title, and interest in and to your Customer Data. These Terms do not transfer ownership of your Customer Data to OneIndex.

License to Process

You grant OneIndex a limited, non-exclusive, worldwide license to access, process, store, copy, and analyze your Customer Data solely as necessary to provide the Service to you and as otherwise described in these Terms and our Privacy Policy. This license terminates upon expiration or termination of your account, subject to applicable data retention obligations.

Your Responsibilities

You represent and warrant that: (a) you have all necessary rights, licenses, and permissions to upload Customer Data to the Platform; (b) your Customer Data does not infringe any third-party intellectual property rights; (c) your Customer Data does not contain any content that is unlawful or otherwise in violation of applicable law; and (d) you will comply with all applicable laws regarding the Customer Data, including any confidentiality obligations owed to counterparties or third parties.

Sensitive Data

If your Customer Data includes personal data subject to GDPR, CCPA, or other applicable privacy regulations, you are responsible for ensuring that your collection, processing, and transfer of such data complies with applicable law. Please review our Data Processing Addendum ("DPA"), which is incorporated by reference into these Terms for customers subject to GDPR or other applicable data protection regulations.

No Obligation to Review

OneIndex has no obligation to pre-screen, review, or monitor Customer Data uploaded to the Platform, but reserves the right to do so to the extent necessary to operate and protect the Service.

ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING

Core AI Features

The Service relies on AI and machine learning models to analyze, extract, classify, and summarize contract data. Outputs are provided for informational and analytical purposes only and do not constitute legal advice.

AI Accuracy

Outputs may contain errors, omissions, hallucinations, or inaccuracies. You acknowledge that AI-generated analysis is not a substitute for review by a qualified attorney or other professional. OneIndex makes no warranty that Outputs are complete, accurate, or legally sufficient for any particular purpose. You are responsible for independently verifying the accuracy and completeness of any Output before relying on it.

No Professional Advice

OneIndex is not a law firm and does not provide legal, accounting, tax, investment, compliance, or other professional advice. Customers should consult qualified professionals before making decisions based on Outputs.

Human Review Required

Customer shall not rely solely on Outputs for legal, financial, accounting, tax, regulatory, compliance, employment, healthcare, procurement, or other business decisions. Customer remains solely responsible for all business decisions, legal conclusions, contractual interpretations, and actions taken based on Outputs.

AI Training — Default Opt-Out

By default, OneIndex does not use your Customer Data to train or fine-tune its AI models. OneIndex will not use Customer Data to train foundation models, train third-party large language models, or permit third-party AI providers to train on Customer Data. If you have entered into an enterprise agreement that expressly prohibits use of your data for AI training, that prohibition controls. To confirm or adjust your data usage preferences, contact team@oneindex.ai.

Aggregated Anonymized Data

OneIndex may use aggregated and de-identified information that does not identify Customer, Customer personnel, or Customer Data to improve the Service, develop analytics, maintain security, and generate statistical insights.

Feedback

If you provide feedback, ratings, corrections, or suggestions regarding Outputs or the Service ("Feedback"), you grant OneIndex a perpetual, irrevocable, royalty-free license to use such Feedback to improve the Service. Feedback does not include your underlying Customer Data.

Third-Party AI Models

Portions of the AI functionality may be powered by third-party AI providers. Use of such providers is subject to their applicable terms and privacy policies, which we disclose in our Privacy Policy or documentation.

BETA FEATURES

OneIndex may offer alpha, beta, preview, or experimental features ("Beta Features") that are not yet generally available.

Beta Features:

• may be incomplete, contain bugs or errors, or behave in unexpected ways;
• are not subject to any service level commitments;
• may be modified, suspended, or discontinued at any time without notice;
• may be subject to additional terms communicated at the time of access.

Beta Features are provided "AS IS" without warranties of any kind. OneIndex will have no liability for any harm or damage arising from your use of Beta Features. Feedback you provide regarding Beta Features may be used by OneIndex without restriction or obligation.

INTELLECTUAL PROPERTY

The Platform, including all underlying software, algorithms, models, user interfaces, documentation, and all content generated by OneIndex (excluding Customer Data and Outputs), is the proprietary property of OneIndex and is protected by copyright, trade secret, patent, and other intellectual property laws. No rights are granted to you except as expressly set forth in these Terms.

License to Use the Service

Subject to your compliance with these Terms and timely payment of applicable fees, OneIndex grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term solely for your internal business purposes.

Restrictions

You shall not: (a) sublicense, resell, transfer, or otherwise provide the Service to any third party; (b) reverse engineer, decompile, or disassemble the Service or any component thereof; (c) copy or create derivative works based on the Service; (d) use the Service to build a competing product or service; (e) remove or obscure any proprietary notices; or (f) use the Service to process data on behalf of multiple unaffiliated third parties in a manner that effectively makes the Service a multi-tenant product without our prior written consent.

SUBSCRIPTION, FEES, AND PAYMENT

Access to the Service is provided on a subscription basis. Applicable fees, billing frequency, and plan details are set forth in your order form, pricing page, or enterprise agreement (collectively, "Order").

You agree to pay all fees set forth in your Order. Fees are non-refundable except as expressly set forth herein or required by applicable law. You authorize OneIndex (or our third-party payment processor) to charge your designated payment method for all fees when due.

Subscriptions renew automatically at the end of each billing cycle unless you cancel prior to renewal. We will provide reasonable notice before renewal.

You are responsible for all taxes, levies, or duties imposed by taxing authorities on your subscription fees, excluding taxes on OneIndex's net income.

OneIndex reserves the right to modify fees upon at least 30 days' prior written notice. Continued use of the Service after a fee change constitutes acceptance of the new fees.

Overdue amounts may accrue interest at 1.5% per month (or the maximum rate permitted by law, if less). We reserve the right to suspend Service for accounts with overdue balances after reasonable notice.

ACCEPTABLE USE AND PROHIBITED ACTIVITIES

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Upload Customer Data that you do not have the right to share or that violates any confidentiality, privacy, or intellectual property obligations;
• Use the Service to process or analyze documents in violation of any applicable law or regulation;
• Attempt to circumvent, disable, or interfere with any security features of the Platform;
• Use automated means (bots, scrapers, crawlers) to access the Service in ways not expressly permitted by our API documentation;
• Probe, scan, or test the vulnerability of the Platform or any related system or network without prior written authorization;
• Upload or transmit malware, viruses, Trojan horses, or other malicious code;
• Use the Service in any manner that could damage, disable, overburden, or impair the Platform;
• Impersonate any person or entity, or misrepresent your affiliation with any entity;
• Use the Service to engage in any fraudulent, deceptive, or unlawful activity;
• Re-sell, sublicense, or provide third-party access to the Service without our prior written consent;
• Use the Service to develop or train a competing AI or contract analysis product;
• Misrepresent Outputs as human-generated where disclosure is legally required.

REGULATORY COMPLIANCE

You are solely responsible for ensuring that your use of the Service complies with all laws and regulations applicable to your business and industry, including those governing contracts, data privacy, financial services, and healthcare.

Healthcare (HIPAA)

If you are a "covered entity" or "business associate" as defined under HIPAA, and you intend to upload documents containing "protected health information" ("PHI") as defined under HIPAA, you must execute a Business Associate Agreement ("BAA") with OneIndex prior to uploading any PHI. Please contact team@oneindex.ai to request a BAA. OneIndex offers HIPAA-compliant configurations for eligible enterprise customers. Uploading PHI without an executed BAA is strictly prohibited.

Financial Services (GLBA, SOX)

If you are subject to the Gramm-Leach-Bliley Act (GLBA), the Sarbanes-Oxley Act (SOX), or similar financial regulations, you are responsible for ensuring your use of the Service complies with applicable requirements. OneIndex will cooperate reasonably with your compliance obligations as set forth in any applicable enterprise agreement or DPA.

Government and Federal Requirements (FISMA)

The Service is not currently FedRAMP-authorized. If you are a federal agency or a contractor subject to the Federal Information Security Management Act (FISMA) or similar federal security frameworks, please contact legal@oneindex.ai before using the Service to discuss applicable security and compliance requirements.

EXPORT CONTROLS AND SANCTIONS

Customer shall comply with all applicable U.S. and international export control, trade, and economic sanctions laws and regulations, including those administered by the U.S. Department of Commerce (Export Administration Regulations), the U.S. Department of Treasury (Office of Foreign Assets Control), and the U.S. Department of State.

Customer shall not use the Service:

• in any jurisdiction subject to a U.S. government embargo or comprehensive sanctions program;
• for any end use prohibited by applicable export control or sanctions laws;
• on behalf of, or for the benefit of, any person or entity listed on a U.S. government restricted party list, including the Specially Designated Nationals (SDN) list, Entity List, or Denied Persons List.

You represent and warrant that you are not located in, incorporated in, or a national or resident of any embargoed country, and that you are not listed on any U.S. government list of prohibited or restricted parties.

CONFIDENTIALITY

"Confidential Information" means any non-public information disclosed by one party ("Discloser") to the other ("Recipient") that is designated as confidential or that reasonably should be understood to be confidential. Customer Data is your Confidential Information. OneIndex's pricing, product roadmap, proprietary technology, and non-public business information are OneIndex's Confidential Information.

Each party agrees to: (a) hold the other's Confidential Information in strict confidence using at least the same degree of care used for its own confidential information (but no less than reasonable care); (b) not disclose such information to third parties without prior written consent, except to employees, contractors, or advisors with a need to know who are bound by confidentiality obligations; and (c) use Confidential Information only as permitted under these Terms.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of this section; (b) was rightfully known before disclosure; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law or court order, provided the Recipient gives prompt written notice to the Discloser where legally permitted.

PRIVACY AND DATA PROCESSING

Our collection and use of personal data in connection with the Service is governed by our Privacy Policy, available at https://oneindex.ai/privacy, which is incorporated into these Terms by reference.

For customers subject to GDPR, CCPA, or other applicable data protection laws, our Data Processing Addendum ("DPA"), available at https://oneindex.ai/dpa, governs the processing of personal data and is incorporated into these Terms.

OneIndex implements reasonable technical and organizational measures designed to protect Customer Data against unauthorized access, disclosure, or destruction. Details of our security practices are available at https://oneindex.ai/security. No security measures are perfect or impenetrable, and OneIndex cannot guarantee absolute security.

We retain Customer Data for the duration of your subscription and for a reasonable period thereafter as specified in our Privacy Policy or DPA. Upon termination, you may request deletion of your Customer Data in accordance with the procedures set forth in the Privacy Policy.

In the event of a confirmed data security breach affecting your Customer Data, OneIndex will notify you in accordance with applicable law and as set forth in the DPA.

OneIndex engages third-party subprocessors to provide certain aspects of the Service. A current list of subprocessors is available upon request by contacting team@oneindex.ai, and may also be set forth in the DPA or Documentation. OneIndex remains responsible for its subprocessors' compliance with the applicable obligations in the DPA.

DATA RESIDENCY AND PROCESSING REGIONS

Depending on your subscription plan, OneIndex may offer the ability to select the geographic region in which your Customer Data is stored and processed (each, a "Data Processing Region"). Where no selection is made, Customer Data will be stored and processed in OneIndex's default region as described in our Documentation.

You acknowledge that electing to store or process Customer Data outside of the default Data Processing Region, or restricting processing to a particular region, may affect the performance, latency, availability, or feature set of the Service. Certain features may not be available in all regions, and certain subprocessors may process data outside of your selected Data Processing Region as disclosed in our subprocessor list, which is available upon request.

You are responsible for selecting a Data Processing Region appropriate to your regulatory and contractual obligations. OneIndex will process Customer Data in accordance with your selected Data Processing Region except as necessary to provide the Service, comply with applicable law, or as otherwise disclosed in these Terms, the DPA, or our Documentation.

COLLABORATION AND SHARED WORKSPACES

The Service may allow you and your administrators to invite other users, including third parties such as outside counsel, counterparties, or affiliated business units, to collaborate within shared workspaces, dashboards, playbooks, or document collections (each, a "Shared Space"). Collaborating within another customer's Shared Space is referred to as "External Collaboration."

When a Shared Space is used: (a) the customer that owns the workspace (the "Sharing Customer") controls access, permissions, and settings for that Shared Space, including storage, processing, and retention settings; and (b) participants may view, edit, download, or otherwise access Customer Data and Outputs within the Shared Space according to the permissions granted to them, and may be able to see other participants' activity within the Shared Space.

As between OneIndex, the Sharing Customer, and other participants, data uploaded to and content created within a Shared Space is treated by OneIndex as the Sharing Customer's Customer Data and is subject to the Sharing Customer's settings and contractual commitments. When you run a shared workflow or use a feature that relies on a shared resource within your own workspace, your Customer Data and Outputs remain in your workspace and continue to follow your settings and contractual commitments.

You are solely responsible for: (a) selecting appropriate collaborators and following your internal policies regarding sharing and access; and (b) having all necessary rights, permissions, and consents for any Customer Data shared with you or that you share with others through a Shared Space. OneIndex is not responsible for the acts or omissions of any collaborator you invite or whose Shared Space you join.

API ACCESS

If we make an API available to you, your use of the API is subject to these Terms and any API-specific documentation or rate limits we publish. You may not use the API in any way that exceeds documented rate limits, impairs Platform performance, or circumvents access controls. API keys are credentials — you are responsible for keeping them confidential and for all activity using your keys.

We reserve the right to modify, restrict, or deprecate API endpoints upon reasonable prior notice, except in cases of security-related changes that may require immediate action.

THIRD-PARTY SERVICES AND INTEGRATIONS

The Service may integrate with or link to third-party services, platforms, or tools (e.g., document storage providers, e-signature platforms, enterprise software). Your use of any third-party service is governed by that service's own terms and privacy policy, and OneIndex is not responsible for third-party services. We do not warrant the availability, accuracy, or security of any third-party integration.

DISCLAIMERS

NO LEGAL ADVICE. THE SERVICE PROVIDES ANALYTICAL AND INFORMATIONAL TOOLS ONLY. NOTHING IN THE SERVICE OR PLATFORM CONSTITUTES LEGAL ADVICE. OUTPUTS ARE NOT A SUBSTITUTE FOR ADVICE FROM A LICENSED ATTORNEY. YOU SHOULD CONSULT QUALIFIED LEGAL COUNSEL FOR ANY SPECIFIC LEGAL QUESTIONS.

AS-IS BASIS. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ONEINDEX DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ONEINDEX DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (a) IN NO EVENT WILL ONEINDEX OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, REVENUE, DATA, CONTRACTS, OR BUSINESS OPPORTUNITY) ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (b) ONEINDEX'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (I) THE FEES PAID BY YOU TO ONEINDEX IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (II) ONE THOUSAND DOLLARS ($1,000).

SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, THE ABOVE LIMITATIONS APPLY ONLY TO THE FULLEST EXTENT PERMITTED BY LAW.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless OneIndex and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Data; (b) your use of the Service; (c) your breach of these Terms; (d) your violation of any third-party rights, including intellectual property or confidentiality rights; or (e) your violation of any applicable law or regulation.

OneIndex reserves the right, at its own expense, to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

TERM AND TERMINATION

These Terms remain in effect during your subscription term and any renewals. Either party may terminate a subscription for material breach if the breaching party fails to cure such breach within 30 days of written notice.

OneIndex may immediately suspend or terminate your access to the Service, without liability, if: (a) you violate these Terms in a manner that poses security or legal risk to OneIndex or its users; (b) we are required to do so by applicable law; or (c) you fail to pay fees when due after reasonable notice.

Upon termination: (a) all licenses granted to you terminate; (b) you must cease using the Service; (c) each party will return or destroy the other's Confidential Information as reasonably practicable; and (d) you may request export of your Customer Data within 30 days of termination, after which OneIndex may delete Customer Data in accordance with its data retention policies. Sections that by their nature should survive termination (including Artificial Intelligence and Machine Learning, Intellectual Property, Confidentiality, Privacy and Data Processing, Disclaimers, Limitation of Liability, Indemnification, and General Provisions) will survive.

MODIFICATIONS AND SERVICE AVAILABILITY

OneIndex reserves the right to modify, update, or discontinue the Service (or any portion thereof) at any time, with reasonable notice for material changes. We are not liable to you or any third party for any modification, suspension, or discontinuance of the Service.

We do not guarantee that the Service will be available at all times. Downtime may occur for maintenance, security patches, or circumstances beyond our reasonable control. Our target uptime commitments, if any, are set forth in any applicable SLA in your enterprise agreement.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods and UCITA do not apply.

Before initiating any formal dispute, the parties agree to attempt in good faith to resolve any dispute informally for at least 30 days following written notice from one party to the other.

If informal resolution fails, disputes will be resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association ("AAA"), or under the AAA's Supplementary Procedures for Consumer Related Disputes where applicable. Arbitration will take place in San Francisco, California, or remotely. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

Disputes shall be arbitrated only on an individual basis. Neither party may bring class action claims, consolidated proceedings, or representative actions in arbitration or court, to the fullest extent permitted by law.

Either party may bring claims relating to intellectual property rights, trade secrets, unauthorized access, or breach of confidentiality in a court of competent jurisdiction without first engaging in arbitration.

Any claim must be commenced within one (1) year of when the cause of action arose, or it is permanently barred.

GENERAL PROVISIONS

Entire Agreement

These Terms, together with any Order, DPA, BAA, and any policies incorporated by reference, constitute the entire agreement between you and OneIndex regarding the Service and supersede all prior agreements or understandings.

Order of Precedence

In the event of conflict, the order of precedence is: (1) applicable Order or enterprise agreement; (2) DPA or BAA (for applicable subject matter); (3) these Terms.

Severability

If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions remain in full force.

Waiver

OneIndex's failure to enforce any right under these Terms does not constitute a waiver of that right.

Assignment

You may not assign these Terms or any rights hereunder without OneIndex's prior written consent. OneIndex may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets. These Terms bind and benefit the parties and their permitted successors and assigns.

Force Majeure

Neither party is liable for delays or failures caused by circumstances beyond their reasonable control, including natural disasters, government actions, internet outages, or third-party service failures, provided the affected party gives prompt notice.

Notices

Legal notices must be sent to OneIndex at team@oneindex.ai or to the address on file for your account. Notices are effective upon confirmed delivery.

Relationship

No joint venture, partnership, employment, or agency relationship is created between you and OneIndex by these Terms.

California Users

California residents with complaints that are not resolved may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

CONTACT INFORMATION

For questions about these Terms or the Service, please contact:

OneIndex AI, Inc.
Email: team@oneindex.ai
Website: https://oneindex.ai

← Back to Home